Shipping policy

Processing

• Orders are processed within 1–3 business days (excluding weekends & holidays).
• Orders placed on weekends/holidays ship the next business day.

Shipping Methods & Delivery Times

• Domestic (within AUS): Standard 3–7 business days; Express 1–3 business days.
• International: Varies by destination, typically 7–21 business days.
• Actual delivery time depends on carrier and destination.

Shipping Rates

• Australia: Free standard domestic shipping on all orders. Express shipping is $15AUD.
• International: Shipping costs calculated at checkout based on weight, destination, and selected service.
  

Order Tracking

• A tracking number is emailed once your order ships. Use it to monitor delivery.
• If you don’t receive tracking info within 5 business days, contact support.

Customs, Duties & Taxes

• International orders may be subject to customs, duties, or import taxes. These are the buyer’s responsibility unless otherwise stated.

Shipping Restrictions

• We currently do not ship to P.O. boxes for certain carriers or to restricted international destinations. If an address is ineligible, we will contact you.

Lost, Damaged, or Incorrect Shipments

• Inspect your package on arrival. For damaged, missing, or incorrect items, contact support within 7 days with photos and your order number.
• If Libere is at fault, we will replace the item or issue a refund and cover return shipping as needed.

Address Changes & Failed Deliveries

• Contact us immediately to correct shipping details. We are not responsible for delays or losses due to incorrect addresses.
• Returned-to-sender packages due to customer error may incur additional shipping charges.

Contact

• Email: libereparfum@gmail.com
  

Note: Libere may update this policy; changes apply to orders placed after the update.